Ordering Details and Policy
To place orders with Schwarzschild Ochs Ltd you will need an
established account and customer number. If you are a new customer
us with your business resale information and we will
set up an Online Account so that you can place orders.
All prices are subject to change and only confirmed once an
order has been placed.
In stock orders are usually shipped within 5 working days.
During busy seasons it may take up to 10 working days. Most items
are shipped by UPS. If an item is not in stock, we will keep the
item on backorder and ship when it arrives unless you notify us to
do otherwise. Regular shipping charges are £8.95 for each 25Kg
Parcel, or part thereof.
Orders from outside the UK will usually be shipped via UPS or
other freight forwarder. Charges cannot be estimated as each
country has unique fees and the weight and dimensions of each
package incur a different shipping rate. Shipping charges will not
be shown on your online order but customers will be notified via
email of the cost.
No minimums unless otherwise stated. However any cut lengths
less than 10m will incur a surcharge of £1.00 per metre.
Any claims must be made within 15 days of receipt of goods. No
claims allowed after goods are cut. All sample cut sales are final.
Please contact us for a return authorization. A re-stocking fee may
be charged on returned orders.
First time orders are usually sent prepaid. We accept all major
credit cards, and can deliver to most delivery addresses. A credit
application can be sent upon request. A credit ceiling may be
established based on your financial strength and history of prompt
payment. A 2% interest charge will be added each month for past due
invoices. By accepting credit, you agree to these terms.
Please Note: Different computer monitors will cause the colours
of the online samples to vary slightly. If you require an exact
match, please order a sample set or contact us to request a colour
sample before placing your online order. It is only natural for
silks to have some irregularities, this is the nature of silk